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Customer Help

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Common purchase queries answered

Orders and Shipping

For stocked items, we usually ship the same day if ordered before 2pm.

However, if an order contains special-order items or is waiting on inbound stock we will ship the whole order together once we have all the parts.

Estimated lead times for special-order items or products that are currently inbound are indicated on each product page, above the Add To Basket button.

Once the parts arrive with us we usually ship them in under 24 hours.

You can register for an account on the My Account page.

You can change your shipping address by contacting our customer service team by email at [email protected] or calling us on +44 (0) 203 795 0515

We would ask you to contact us as soon as possible to ensure we are able to make the amendments before it is shipped.

You can track the status of our order by logging into the My Account page. If you do not have an account please send an email to [email protected] or call us on +44 (0) 203 795 0515

If you would like to add an order you made as a guest to your account please send an email stating the email address associated with your account and the order number to [email protected] or call us on +44 (0) 203 795 0515

We do not store any credit card information in our database.

Stripe, our payment gateway provider will present you with the option to save your card details securely at checkout.

We currently only charge VAT for orders within the UK.

Orders outside of the UK are exempt from UK VAT.

We ship our parts all over the world. Our shipping prices are calculated automatically so you can see exactly how much it will cost before you checkout.

Where possible we try to ship orders in one delivery. However, if one or more parts are special order items or backordered with one of our suppliers we may partially ship your order to get your parts to you faster.

Yes, we have a price match promise! Please send an email with a link to the cheaper part [email protected] or call us on +44 (0) 203 795 0515 so we can match the price for you.

If you need to swap an item

Returns and Exchanges

You have the right to return a product within the first 30 days following delivery.

If your order contains a special-order item or is outside the 30 day period, please see our full returns policy.

If we have incorrectly supplied the product we will reimburse both the product costs and the return carriage costs.

These costs will be refunded as credit note in the form of a discount code. We require proof of carriage costs to be sent to [email protected] along with your original order number.

If your parts are delivered incomplete or have been damaged in transit we reserve the right to replace or repair the product.

Please ensure we are notified of damaged goods within 48 of delivery. If we request the part is to be repaired, we will supply a return label.

If you would like to return the part for a refund, we will reimburse the product costs but not return carriage costs.

Products supplied are subject to the warranty set by the manufacturer. If an issue arises within 90 days of purchase we will replace the part but reserve the right to test items before exchange. After 90 days the part may either be repaired or replaced at our discretion. For more information, please view our returns policy.

Please send the parts you wish to return by a tracked service to

Returns Department
BOFI Racing
8A Stonehill
Huntingdon
PE29 6ED
United Kingdom

If you need to speak to customer services you can email us at [email protected] or call us on +44 (0) 203 795 0515

You can change your shipping address by contacting our customer service team by email at [email protected] or calling us on +44 (0) 203 795 0515

We would ask you to contact us as soon as possible to ensure we are able to make the amendments before it is shipped.

Please send us an email at [email protected] or call us on +44 (0) 203 795 0515 to make a change to your order. If you would like to cancel an order you can do this via the My Account page. If we have already shipped your order we will refund the product cost once the parts have been returned to us. We will not refund the cost of the shipping.

If you would like to order an item that is sold out please send us an email at [email protected] or call us on +44 (0) 203 795 0515 so we can look at sourcing the part for you.

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