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Common queries answered

Frequently Asked Questions

For stocked items, we usually ship the same day if ordered before 2pm.

However, if an order contains special-order items or is waiting on inbound stock we will ship the whole order together once we have all the parts.

You have the right to return a product within the first 30 days following delivery.

If your order contains a special-order item or is outside the 30 day period, please see our full returns policy.

You can change your shipping address by contacting our customer service team by email at [email protected] or calling us on +44 (0) 203 795 0515

We would ask you to contact us as soon as possible to ensure we are able to make the amendments before it is shipped.

You can track the status of our order by logging into the My Account page.

If you do not have an account please send an email to [email protected] or call us on +44 (0) 203 795 0515

If you need help with a product please send an email to [email protected] or call us on +44 (0) 203 795 0515

You can change your shipping address by contacting our customer service team by email at [email protected] or calling us on +44 (0) 203 795 0515

We would ask you to contact us as soon as possible to ensure we are able to make the amendments before it is shipped.

We ship our parts all over the world. Our shipping prices are calculated automatically so you can see exactly how much it will cost before you checkout.

Where possible we try to ship orders in one delivery. However, if one or more parts are special order items or back-ordered with one of our suppliers we may partially ship your order to get your parts to you faster.

Yes, we have a price match promise! Please send an email with a link to the cheaper part [email protected] or call us on +44 (0) 203 795 0515 so we can match the price for you.

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